Main Responsibilities – Production:

- Process payrolls and HR tasks, ensuring compliance with specified TAT & accuracy levels
- Provide effective payroll and/or HRIS services, ensuring accurate and timely employee salary payments
- Respond to external customer requests, queries, and complaints in a friendly and productive manner to enhance customer loyalty
- Own and manage the quality and accuracy of operational tasks within the team
- Support 100% SLA attainment through effective Workforce Management (WFM)
- Act as the Single Point of Contact (SPOC) for clients (internal and external)
- Champion innovation within the process and team
- Provide feedback on quality issues found during audits
- Escalate production-related issues in a timely manner
- Ensure the accuracy of team outputs
- Prioritize, allocate, and action daily tasks to meet SLA
- Build and nurture constructive relationships with the onshore team and internal colleagues
- Ensure team members receive the required data, in the correct format, and on time to meet payroll deadlines
- Calculate, prepare,



and transmit manual payments and third-party disbursements
- Coach and advise team members on systems and PC usage
- Suggest improvements to systems and procedures to enhance the business
- Track and manage SLAs effectively
- Help Team Lead (TL) manage escalations, including Root Cause Analysis (RCAs), tracking, and data collation/analysis

Main Responsibilities – Compliances:

- Follow ISMS compliance standards within the team
- Adhere to company policies, rules, and regulations
- Ensure adherence to quality processes (checklists, standards, etc.)
- Follow work timings and leave schedules

Requirements:

- Graduate from any stream / Diploma holder
- 0.6 – 3 years of experience
- Proficiency in Microsoft Word and Excel (basic level)
- Good technical knowledge of payroll systems
- Experience in face-to-face, telephone, and written communication with customers

📌 Associate (Kakinada)
🏢 Strada
📍 Kakinada