Role Description

This role is to hire a Business Process Operations Team Lead

Overview Of Role/Principle Responsibilities

To oversee day-to-day delivery of the AML due diligence process, coordinate the team’s workload, act as the primary escalation and quality reviewer, and ensure continuous workforce competency.

Key Responsibilities

Workflow Coordination and Oversight Case Assignment: Distribute onboarding, periodic, and event-driven review tasks amongst Analysts and Senior Analysts, balancing complexity and urgency. Workload Monitoring: Track team progress against SLAs and KPIs, ensuring tasks are performed promptly and escalate bottlenecks to the Manager.
Quality Assurance & Escalation Management File Review: Final quality check on completed files, confirming proper application of risk factors, EDD, and full compliance with internal requirements. Issue Resolution: Resolve escalated s from Senior Analysts, including genuine matches on sanctions/PEP/adverse news lists or high-risk profile investigations. Red Flag Management:



Oversee analysis and documentation of unusual transaction patterns, negative media, and emerging regulatory risks.
Communication Client Interface: Serve as contact for client and other stakeholders in daily operations. Communicate progress, escalation outcomes, and client queries. Guidance Delivery: Interpret complex AML rules and translate them into transparent process steps and guidelines for the team.
Training and Process Improvement Upskilling: Identify training needs, deliver refresher training on regulatory updates or process changes, and maintain skills matrix. Process Review: Review and update procedural documentation, checklists, and forms for clarity and completeness. Audit Readiness: Prepare for internal/external audits or regulatory inquiries, lead file sample reviews, and proactively address findings.
Reporting and Governance MI Data: Collate and verify quality metrics, escalate material issues to the Manager, participate in governa

📌 Lead I (Chennai)
🏢 UST
📍 Chennai