As the Director of Business Analysis, you will play a critical role in shaping the strategic direction of our Delivery Analytics services, ensuring the delivery of top-tier service to our clients, and driving the growth and efficiency of our operations. Your leadership will be instrumental in nurturing a culture of excellence and innovation within the team.

Key responsibilities include:
1. Strategic Leadership and Vision: - Define and implement the strategic vision for the Delivery Analytics team, aligning with overall business objectives. - Champion innovation within the team, encouraging the adoption of recent technologies and methodologies to enhance our service offerings.
2. Client Relationship and Account Management: - Oversee the management of key client accounts, ensuring the delivery of exceptional services and maintaining high levels of client satisfaction. - Develop strategic partnerships with clients, understanding their evolving needs and how our services can support their goals.
3. Team Management and Development: - Lead, mentor, and expand the Business Analysis team,



fostering a culture of continuous learning and professional growth. - Ensure the team has the necessary resources and skills to meet client needs effectively and efficiently.
4. Operational Excellence and Innovation: - Drive operational excellence within the team, streamlining processes and leveraging technology to improve service delivery and efficiency. - Lead the development and implementation of advanced analytics projects that contribute to strategic decision-making and client solutions.
5. Business Development and Growth: - Identify and pursue new business opportunities, expanding our service offerings within existing and new client accounts. - Collaborate with cross-functional teams to develop integrated solutions that enhance client satisfaction and drive revenue growth.
6. Performance Management and Analytics: - Monitor and analyze team performance, client satisfaction, and service

📌 Strategy Planning Strategic Advisor (Chennai)
🏢 NTT DATA Services
📍 Chennai