Preferred Skills:
- Strong interpersonal skills, good articulation and pronunciation for clarity
- Clear and qualified verbal and written communication
- Active listening to understand customer needs
- Navigating different tools and applications while assisting customers
- Positive attitude, friendliness and ability to handle difficult or upset customers
- Maintaining strong professionalism and calmness under pressure
- Proficient in Hindi, Bengali, English (regional language along with these will be welcomed)
Job Description:
- Addressing calls and respond to customer queries in a professional manner
- Provide accurate information about products, services etc
- Maintain detailed records of customer interactions, transactions and process service requests as appropriate
- Ability to work flexible shifts, including evenings, weekends, and holidays
- Resolve customer complaints and escalate issues when necessary
- Maintain customer records by updating account information in the CRM system and other applications whichever applicable
- Follow call scripts and standard operating procedures to ensure consistency
- Meet or exceed performance metrics, including call handling time and customer satisfaction scores
- Collaborate with team members and supervisors to improve service quality
- Stay up to date with product briefings, updates and other information which aids in customer service
Experience / Skillset / Certifications Required:
- Educational Qualification- Graduate
- Relevant Job Experience- 1 years’ experience if Undergraduate
- Skills and Competencies- Decent communication skills in English, Hindi, Bengali, Gujarati, Customer centric approach.
- Required Male profile with comfortable in evening shift and late night shift (15:00-00:00), (16:00-01:00)