Job Summary

As a Client Satisfaction Associate, you will lead and provide exemplary customer service support via telephone, email, and ticketing support for clients, proctors, and candidates.

Responsibilities

- Manages incoming calls, tickets, and emails to the Client Satisfaction (CS) queue.
- Works with team members within the CS team to assist with eligibility review, registration, data entry, application processing, and account support to candidates and clients.
- Cross-trains on other and/or all accounts to support team members.
- Provides prompt, knowledgeable, and helpful technical and administration support to clients, proctors, and candidates with online systems.
- Corresponds with clients and candidates by phone, tickets, and email in a prompt and accurate manner.
- Processes scheduling and registration forms, including eligibility review as necessary.
- Coordinates/manages CS projects within deadline.
- Solicits client feedback to improve service.
- Responds to requests for service.

Additional Position Information
- Remote India Opportunity
- Core Hours: Rotational Shift
- Core Days Worked: To be determined

The Desired Attributes
- Bi-lingual (English/French) is required.




- Strong technical skills - working knowledge of Database software and Word Processing software; proficiency in Microsoft Office software, general knowledge of web-based applications, and basic understanding of various internet browsers and operating systems.
- Excellent problem-solving abilities - Identifies and resolves problems in a timely manner; Develops alternative solutions; Works well in group problem solving situations.
- Highly qualified with written, oral, and interpersonal skills - Focuses on solving conflict; Strong listening skills; Participates in meetings; Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively.
- Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others views; Gives and welcomes feedback; Contributes to building a positive team experience and environment.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Client Satisfaction Associate (Hyderabad)
🏢 Meazure Learning
📍 Hyderabad