Roles and Responsibilities :
- Monitor and analyze real-time WFM data to ensure accurate forecasting, scheduling, and staffing levels.
- Collaborate with team members to resolve issues related to labor management, including overtime tracking and attendance reporting.
- Develop and maintain reports using MIS tools to provide insights on workforce performance, productivity, and efficiency.
- Provide support for RTA (Real-Time Analytics) initiatives by analyzing data from various sources.
Job Requirements :
- 2-6 years of experience in a similar role within the BPO/Call Centre industry.
- Solid understanding of WFM principles, practices, and technologies such as Workforce Management Systems (WMS).
- Proficiency in creating reports using MIS tools like [insert specific software].
- Experience working with RTA platforms or willingness to learn.
📌 WFM Real Time Analyst (Chennai)
🏢 TP
📍 Chennai