Key responsibilities:

- Handle patient enquiries through phone calls and other online channels.
- Understand the patient's back, neck or joint-pain concerns and communicate with empathy.
- Explain QI Spine's consultation and treatment process, pricing and payment options.
- Schedule appointments and coordinate patients with the appropriate clinic/doctor.
- Follow up with leads who have made enquiries but haven't yet booked or started treatment.
- Convert enquiries/consultations into treatment enrollments and achieve monthly sales/revenue targets.
- Maintain accurate patient information and follow-ups in the CRM/software.
- Handle objections and patient questions professionally.
- Coordinate with clinic and operations teams to ensure a smooth patient journey.
- Prepare daily/weekly reports covering calls, follow-ups, conversions and revenue.





Typical KPIs:

- Lead-to-consultation conversion
- Revenue generated
- Number/quality of follow-ups
- Patient engagement and satisfaction
- Monthly sales target achievement

Eligibility/skills:

- Graduate in any discipline is generally acceptable.
- Experience in inside sales, telecalling, patient counselling or sales.
- Excellent English/Hindi communication and convincing/counselling skills.
- Solid listening and interpersonal skills.
- Target-oriented and comfortable making frequent calls.
- Basic MS Excel and CRM/software knowledge.

Interested Candidates can contact on [email protected] / (phone hidden)

📌 Inside Sales Executive / Walkin drive (Mumbai)
🏢 Qi Lifecare
📍 Mumbai