- Handle customer inquiries via phone calls, emails, and chats to resolve their queries related to banking products and services.
- Process transactions, update records, and provide accurate information to customers in a timely manner.
- Identify opportunities for cross-selling of bank's products and services to existing clients.
- Escalate complex issues to senior team members or supervisors when necessary.
Job Requirements :
- 0-1 year of experience in BPO customer service or similar industry.
- Excellent communication skills in English (written & spoken).
- Proficiency in handling multiple tasks simultaneously while maintaining accuracy and efficiency.
- Basic knowledge of sales process, email process, voice process, domestic process.