Roles and Responsibilities :
- Manage customer interactions through phone calls, emails, and chats to resolve their queries and concerns.
- Process orders, answer questions about products/services, and provide solutions to issues in a timely manner.
- Collaborate with internal teams (e.g., sales, marketing) to ensure seamless communication and effective issue resolution.
- Maintain accurate records of all interactions using CRM software.
Job Requirements :
- 1-6 years of experience in BPO/call center setting or related field.
- Strong knowledge of digital sales, digital marketing, online sales, voice process, etc. .
- Excellent communication skills with ability to work effectively in a fast-paced environment.
📌 Customer Operations Engineer (Gurugram)
🏢 TP
📍 Gurugram