Key Deliverables / Principal Accountabilities:
1- Answering chats and toll free calls and helping customer with offerings we have
2- Doing outbound calls to existing clients and offer them renewals / upgrades/ current sale etc
3- Build relationship with client and converting them into revenue
Coordination with different departments as and when required to fulfil business goals
4- Providing exceptional customer service and support throughout the sales process.
5-Utilize CRM tools to track and manage leads, opportunities, and client interactions.
6-Desired Candidate Profile (Qualification, Experience & Skills required):
Desired Experience:
1- Minimum 6 months experience in call center or fresher
Comfortable working in 24/7 shift
2- Must be fluent in English writing and speaking
3-Must have Hindi as second language (fluent in Hindi speaking)
4- Basic computer/ technical knowledge
Qualifications:
Candidate must be graduate (Bsc , BBA, Bcom etc)