- Develop and implement strategies to consistently improve patient satisfaction and Net Promoter Score (NPS) across various departments (IPD, OP, ER, ICU).
- Analyze feedback data and implement initiatives to address areas of improvement.
- Establish and maintain productive processes for collecting patient feedback forms in IPD, ER, and OPD.
- Ensure a high collection rate to gather comprehensive insights into patient experiences.
- Implement a robust system for logging and categorizing customer complaints.
- Lead efforts to investigate complaints, drive resolutions, and track outcomes for continuous improvement.
- Identify operational inefficiencies and areas for process improvement in guest relations.
- Lead and coordinate the implementation of initiatives to enhance the overall guest experience.
- Monitor and report on the number of patients leaving the Emergency Room (ER)



against medical advice.
- Collaborate with ER teams to minimize LAMA cases through improved service and communication.
- Develop and execute programs to engage satisfied patients as advocates for the healthcare organization.
- Identify and nurture relationships with patients willing to share their positive experiences.
- Provide leadership and mentorship to the GRE team members.
- Organize training sessions to improve customer service skills, empathy, and conflict resolution capabilities.
- Streamline guest relations processes to optimize resource allocation and efficiency.
- - Ensure the smooth flow of guests and visitors through the facility.

Mandatory Qualification: BDS/BAMS/MHA

📌 Guest Relation Executive (Kanpur)
🏢 Paras Health
📍 Kanpur