Customer Service Executive | International Voice Process

Job Title: Customer Service Executive
Process: US Debt Collection
Process Type: International Voice Process
Work Schedule: Alternate Saturdays working; Sundays fixed off

Job Responsibilities

- Handle inbound and outbound calls with customers in the US.
- Communicate professionally with customers regarding outstanding debts and payment-related matters.
- Assist customers with account queries, payment options, and collection-related concerns.
- Negotiate suitable payment arrangements while following company policies and compliance guidelines.
- Maintain accurate records of customer interactions and payment commitments.
- Resolve customer concerns professionally while maintaining a high level of customer service.
- Meet assigned productivity, quality, and collection targets.

Candidate Requirements





- Excellent spoken English and communication skills.
- Good listening, negotiation, and interpersonal skills.
- Customer-focused and skilled approach.
- Comfortable handling conversations related to debt collection and payments.
- Ability to work in a US international voice process.
- Freshers and experienced candidates may be considered.

Benefits

- Attractive performance-based incentives
- Insurance benefits as per company policy
- Alternate Saturday working
- Fixed Sunday off
- Opportunity for career growth in the international BPO/US collections industry

Connect on-

Manpreet-(phone hidden) ([email protected])

Khadeeja-(phone hidden) ([email protected])

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