Location: Chennai
Experience: 4+ Years into International Process
Employment Type: Permanent
Shift: Rotational
Joining: Immediate
We are hiring Senior Associates Customer Experience to support our VIP restaurant partners through WhatsApp and digital support channels.
Key Responsibilities
- Handle VIP customer/partner queries through WhatsApp and digital channels.
- Provide fast, professional and empathetic resolutions.
- Handle technical, product and service-related queries.
- Identify recurring issues and highlight process/product improvement opportunities.
- Manage complaints, escalations and sensitive customer situations.
- Collaborate with internal teams to resolve complex queries.
- Educate customers on product features and self-service options.
- Maintain robust customer satisfaction and partner relationships.
- Support and mentor new team members when required.
Requirements
- 4+ years of experience in Customer Support, Customer Experience, Client Services or Technical Support.
- Experience in WhatsApp, Live Chat or digital support is preferred.
- Strong written and verbal communication skills.
- Excellent problem-solving and customer-handling skills.
- Ability to manage multiple priorities and escalations.
- SaaS, Food Tech, Hospitality or Technology support experience is an advantage.
Immediate joiners / candidates with short notice period preferred.