11 Aug
|
Ignites Human Capital
|
Bengaluru
11 Aug
Ignites Human Capital
Bengaluru
Roles and Responsibilities :
- Handle customer inquiries through various channels such as email, web chat, and non-voice processes.
- Provide accurate and timely resolutions to customers' issues in a professional manner.
- Maintain high levels of product knowledge to effectively address complex customer queries.
- Meet performance targets for quality metrics such as first call resolution rate, handle time, and abandon rate.
Job Requirements :
- 1-10 years of experience in BPO industry with expertise in international chat process (semi-voice).
- Robust typing speed with accuracy for handling multiple conversations simultaneously.
- Excellent English communication skills for effective email support and written correspondence.
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📌 Non Voice (Bengaluru)
🏢 Ignites Human Capital
📍 Bengaluru