Key Responsibilities

• Lead and manage the Sales Operations team supporting US-based sales functions.

• Own CRM administration and operational activities, preferably on Salesforce (SFDC).

• Ensure data accuracy, integrity, and governance across CRM systems.

• Manage lead, account, contact, and opportunity lifecycle processes.

• Develop and maintain dashboards, reports, and sales performance metrics.

• Drive process improvements and automation initiatives to enhance sales productivity.

• Monitor team performance, establish KPIs, and ensure SLA adherence.

• Conduct regular audits and maintain CRM data hygiene.

• Support territory management, pipeline management, and forecasting processes.

• Train and mentor team members on CRM best practices and operational processes.

Required Skills & Experience

• 5-10 years of experience in Sales Operations, CRM Operations, Revenue Operations, or Data Operations.

• Hands-on experience with Salesforce (SFDC) administration and reporting.

• Experience managing teams in a KPO/BPO, Analytics, Data Services, or Sales Support environment.

• Strong understanding of sales processes, pipeline management,



and CRM workflows. `

• Excellent analytical and problem-solving skills.

• Advanced proficiency in Excel and reporting tools.

• Experience with CRM data management, governance, and quality control.

• Robust stakeholder management and communication skills.

Preferred Qualifications

• Salesforce certifications would be an advantage.

• Experience with sales analytics, lead management, and reporting automation.

• Exposure to other CRM platforms and sales enablement tools.

• Prior experience supporting US-based sales teams.

Why Join InfoAnalytica?

• Opportunity to lead a high-impact Sales Operations function.

• Work with global sales teams and modern CRM platforms.

• Career growth in a fast-paced analytics and consulting environment. • Collaborative and performance-driven culture.

Ideal Background: Candidates from Sales Operations, CRM Operations, Revenue Operations, Data Operations, Lead Management, Sales Support, KPO/BPO Operations, or Analytics Operations environments with team handling experience.

📌 Sales Operations Team Lead (Ahmedabad)
🏢 infoAnalytica
📍 Ahmedabad