About Rocketlane

Rocketlane is a fast-growing, cutting-edge SaaS company making waves in customer onboarding and qualified services automation.
Our mission? To empower B2B companies with a smooth, consistent, and productive way to onboard customers and manage client projects—reducing chaos and boosting customer satisfaction across industries.
We’re a close-knit team of over 100 passionate professionals, all focused on building a product that teams love to use. Our journey has been fueled by $45M in funding from top investors, including 8VC, Matrix Partners, and Nexus Venture Partners.

What will you do ?
Own overall relationship with assigned clients, which includes managing on-boarding, implementation, training, increasing adoption, ensuring retention
Drive resolution of issues escalated by customers and ensure high levels of customer satisfaction
Establish a trusted and strategic advisor relationship to help drive continued value through our platform and services
Maintain and develop customer success strategies and best practices,



as well as customer support content
Communicate effectively with both internal and external leaders to understand customer needs, maximise retention and growth, and communicate learnings
Serve as day-to-day contact for assigned accounts, building trust and rapport while identifying areas of opportunity, highlighting best practices, and documenting them
Review the customer journey, identifying how it’s supported, taking a consultative approach in helping clients overcome issues and achieve goals
Facilitate interaction and workflow between cross-functional team members, including third-party service providers, to ensure deliverables are on time
Collaborate, problem solve, and/or strategize upcoming client meetings with team members
Prepare necessary documentation and/or visuals for client; analyse trends in CSAT/NPS scores to identify areas of improvement
Work with the sales and marketing team to drill customer refer

📌 Customer Success Manager Chennai
🏢 Rocketlane
📍 Chennai