Role Overview:

You will be responsible for handling Non-Delivery Report (NDR) cases by connecting with customers, identifying delivery issues, and ensuring quick resolutions through effective coordination with operations teams.

Key Responsibilities:

- Handle high-volume outbound NDR calls
- Identify and resolve delivery issues (incorrect address, unreachable customers, rescheduling, etc.)
- Coordinate with Ops & Delivery teams for quick re-attempts
- Ensure timely closure of NDR cases
- Maintain accurate call records and meet daily targets

Requirements:

- 2–3 years of BPO/Calling experience (Mandatory)
- Graduate (Bachelor’s Degree)
- Solid communication & convincing skills
- Ability to work under pressure and meet targets
- Basic knowledge of Excel/CRM tools
- This is a target-driven role
- Immediate joiners will be prioritized

Pay: ₹18,000.00 - ₹22,000.00 per month

Benefits:

- Health insurance
- Provident Fund

Work Location: In person

📌 Customer Care Executive (Dehradun)
🏢 Swift
📍 Dehradun