Job Description

Key Responsibilities:

- Contact existing customers to understand their concerns and improve customer satisfaction.
- Handle customer retention activities by resolving service-related issues and preventing customer churn.
- Follow up with customers regarding pending payments, renewals, and overdue accounts.
- Manage recovery calls and coordinate with field teams for payment collection wherever required.
- Provide suitable solutions, offers, and service assistance to retain customers.
- Maintain regular communication with customers through calls, messages, and emails.
- Identify reasons for customer dissatisfaction and share feedback with relevant departments.
- Maintain accurate records of customer interactions, complaints, payment status, and recovery updates.
- Coordinate with technical, sales, and support teams for faster issue resolution.
- Achieve monthly retention, renewal, and recovery targets.

Interested candidate's can share their resume/CV's on
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📌 Customer Retention Executive (Raipur)
🏢 Elxer Communications
📍 Raipur