Key Responsibilities:

- The role involves ownership of the Revenue plan of a specific LOB/category of programs.
- The Outreach team for that LOB will report into this position.
- The role will involve a 2 Tier structure. The frontline Program Advisory team & Team Leaders reporting into this role. The Program Advisors engage with various prospects through Email, Phone, Chat, video conference & other channels and help them enroll in one of the upskilling programs of Emeritus.
- The responsibilities include driving daily Operations of the org of TLs by ensuring KRA's and KPIs are intact thereby enhancing the Inside sales team's efficiency.
- Own the Programs revenue and enrolment goals along with the Revenue and marketing leaders.
- Work towards meeting tactical goals around nonperforming programs and ensure a quick turnaround on dynamically changing business-critical goals.
- Ensure the floor coverage and help improve and focus on critical deliverables such as hourly dials and talk time, meeting other input metric targets such as First-time-to attempt, average handling time etc.
- Proactively plan and mobilize sufficient staffing as per the requirement of the shifts, regions, and the programs.




- Responsible for ensuring adherence to quality parameters for the team.
- Attend Daily stand-ups with various stakeholders and take ownership of Inside Sales metrics including tracking media plan adherence.
- Coach and mentor, the TLs and conduct regular reviews.
- Represent the outreach team in the weekly cross functional business reviews.

Skills & Qualifications:
- 7+ years of sales experience, and inside sales/field sales team handling experience of team sizes of 50+ headcount along with revenue responsibility.
- Valuable interpersonal & Excellent communications skills.
- Strong experience in setting up and leading motivated, ethically sound, high-performance sales teams
- Track record in setting up governance mechanisms and sales processes
- Self-motivated & adaptable to changing business needs
- Ambition to overcome roadblocks and consistently achieve plan.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Senior Manager - Sales (Bengaluru)
🏢 Emeritus
📍 Bengaluru