- Supervise and manage the service department team including service advisors, technicians, and support staff.
- Ensure efficient workflow and quality repair/service of vehicles.
- Monitor daily operations and implement strategies to improve service revenue.
- Coordinate with customers to resolve issues and maintain high customer satisfaction scores (CSI).
- Manage warranty claim submissions and ensure compliance with OEM (Original Equipment Manufacturer) guidelines.
- Develop and track key performance indicators (KPIs) including technician efficiency, productivity, and turnaround time.
- Ensure a clean, safe, and well-organized service facility.
- Maintain inventory and order parts in coordination with the parts department.
- Report on department performance, budgeting, and profitability.
- Other requirements:
- Qualification : DME / B.E.(Mech. / Auto.)
- Experience :
At least 2 years Automotive Service Management experience required
- Strong record of positive Customer Satisfaction results.
- Team-oriented.
- Valid in-state driver’s license with good driving record.
- Good knowledge of Computers (MS Office, Mailing etc.)
- Good Communications Skills (English, Hindi, Marathi)
Job Type: Full-time
Pay: ₹250,000.00 - ₹360,000.00 per year
Perks:
- Cell phone reimbursement
- Provident Fund
Ability to commute/relocate:
- Jalgaon, Maharashtra: Reliably commute or planning to relocate before starting work (Preferred)
Application Question(s):
- How many years of automobile experience do you have?