Location: Srinagar, Jammu & Kashmir
Position: Front Office Trainer cum Counsellor
Employment Type: Full-time

Job Summary

We are looking for a motivated and experienced Front Office Trainer cum Counsellor to train students/candidates in front office operations while providing career guidance and counselling. The candidate should have strong communication skills, a professional personality, and practical knowledge of the hospitality/front office sector.

Key Responsibilities

- Conduct training sessions on Front Office Operations and hospitality fundamentals.
- Teach topics such as guest handling, reservations, check-in/check-out, telephone etiquette, complaint handling, billing, and customer service.
- Provide practical demonstrations, role plays, and assessments to improve students' job readiness.
- Counsel students regarding career opportunities, courses, skills, and employment options in the hospitality industry.
- Assess students' performance and provide regular feedback.
- Maintain attendance, training records, assessments, and student progress reports.
- Support students in interview preparation, resume writing, grooming, and workplace etiquette.
- Coordinate with management regarding training schedules, student performance,



and placement activities.
- Maintain a professional, positive, and supportive learning workplace.

Required Qualifications

- Graduate/Diploma in Hotel Management, Hospitality, Travel & Tourism, or a related field.
- Relevant experience in front office operations and/or hospitality training.
- Good command of English and Hindi; knowledge of the local language will be an advantage.
- Strong communication, presentation, counselling, and interpersonal skills.
- Basic computer knowledge, including MS Office.

Preferred Experience

- 2–5 years of experience in hotel front office operations, training, counselling, or a related role.
- Experience in student training or vocational/skill-development institutes will be preferred.

Key Skills

- Front Office Operations
- Guest Relations & Customer Service
- Training & Presentation
- Career Counselling
- Interview & Placement Preparation
- Communication Skills
- Grooming & Professional Etiquette
- Classroom Management

Salary: As per experience and organizational norms.

Location: Srinagar

Pay: ₹20,000.00 - ₹25,000.00 per month

Work Location: In person

📌 Front Office Trainer cum Counsellor (Srinagar)
🏢 REACHA
📍 Srinagar