Job Description

** Complete responsibility of warehouse from Inward to Outward

Job Purpose:

- Managing the company's overall operations and logistics strategy in order to maximize the process efficiency and productivity, and ensure that the management of supply, demand, purchase, inbound and last-mile logistics, warehouse
- Planning and scheduling of relevant operational activities.

Job Description:

Operations, Stock, Fulfillment & Warehouses

- Ensure that all operations & logistics related processes associated with each activity are adhered on month, quarter & year-end, and are executed accurately and in a timely manner.
- Ensure that all necessary processes and operations setups are in place to ensure no stock is lost in the office, stock counts are accurate and any variances are fully investigated.
- Ensure adequate stock management tools and processes are in place to enable efficient working across all platforms.

Manage online orders and daily operations

- Lead the Operations & Logistics team, supporting them in achieving their own objectives and solving day-to-day problems whilst adhering to corporate competencies.
- Collate finance-related data (stock levels, stock take, P&P; budgets, unit economics, etc...) and disseminate to the related team to enable the completion of related tasks.
- Develop a robust Quality Control system for job-related tasks to ensure there are consistency and best practice applied across the platform, maximizing efficiency, and potential for growth.

Customer orders & Orders Service





- Ensure that team responds to customer orders queries in line with standards set and agreed response times.
- Explore local expectations of customer orders service and service provided by competitors and tailor responses accordingly minimizing losses and maximizing revenue.
- Compile statistics relating to customer orders service performance and produce a variety of reports to analyze data and identify key areas where improvement is required.
- Oversee payment issues and chargeback queries, ensuring that losses are recovered as required.
- Collate useful qualitative feedback from customer orders and share with other managers to assist in product development and adoption of improved practices.

Optimize business process execution & grow the business

- Drive ongoing improvement of operational processes with Top Management to deliver efficiencies, ensuring consistency across the entire operation (e.g. refining Business Bibles & combating Frauds).
- Resolve business issues and problems with Top Management, seeking best practice to achieve a solution without adding further complexity to processes or systems operation and escalate to Top Management as needed.

Job Type: Full time

Pay: ₹300,000.00 - ₹600,000.00 per year

Benefits:

- Paid time off

Education:

- Bachelor's (Preferred)

Experience:

- total work: 4 years (Required)
- E-Commerce Warehouse: 3 years (Required)
- Inward: 3 years (Required)
- Outward: 3 years (Required)

Location:

- Ahmedabad, Gujarat (Required)

Work Location: In person

📌 Warehouse Manager (Ecommerce) (Ahmedabad)
🏢 Eclat Globlabiz
📍 Ahmedabad