Job Description – Telemedicine Executive

Company: Progenesis IVF Pvt. Ltd.
Department: Telemedicine / Patient Coordination
Location: Thane Headquarters
Employment Type: Full-Time

About Progenesis IVF

At Progenesis IVF, we are committed to supporting couples through their fertility journey with compassionate, patient-centric care and advanced fertility treatment solutions.

Role Overview

The Telemedicine Executive will be responsible for managing patient interactions through calls and digital channels, coordinating online consultations with fertility specialists, following up with patients, and ensuring a smooth telemedicine experience from initial inquiry to consultation.

Key Responsibilities

- Handle inbound and outbound calls from patients regarding IVF and fertility consultations.
- Explain the telemedicine consultation process, available services, and appointment procedures clearly.
- Coordinate and schedule online consultations with doctors and assistant doctors.
- Follow up with patients regarding scheduled consultations, pending inquiries, and appointments.
- Ensure patients receive the necessary consultation links and relevant information on time.
- Coordinate with doctors and internal teams to ensure smooth execution of teleconsultations.
- Maintain accurate patient information, interaction details, appointments, and follow-up records in the CRM/software.
- Respond professionally and empathetically to patient queries related to the consultation process.




- Identify potential patients and convert inquiries into confirmed consultations.
- Track pending leads and ensure timely follow-up for better patient engagement and conversion.
- Maintain confidentiality of patient information and follow organizational SOPs and protocols.
- Prepare daily reports related to calls, appointments, follow-ups, and conversions.
- Ensure a positive and hassle-free patient experience throughout the telemedicine journey.

Required Skills & Qualifications

- Excellent verbal communication and interpersonal skills.
- Good convincing, counselling, and follow-up skills.
- Comfortable communicating with patients over phone and digital platforms.
- Basic computer knowledge and familiarity with CRM/software.
- Good coordination and multitasking abilities.
- Patient-centric and qualified approach.
- Languages: Marathi, Hindi, and English preferred.
- Experience in telecalling, healthcare, customer service, telesales, telemedicine, or patient coordination will be preferred.

Key Performance Indicators (KPIs)

- Number of consultations scheduled.
- Lead-to-consultation conversion.
- Follow-up effectiveness.
- Patient response and engagement.
- Call and CRM data accuracy.
- Timely coordination of teleconsultations.

Ideal Candidate: A confident, empathetic, target-oriented professional who can communicate effectively with patients and ensure every patient receives timely guidance and support throughout the online consultation process.

Pay: Up to ₹30,000.00 per hour

Benefits:

- Provident Fund

Work Location: In person

📌 Telemedicine (BAMS or BHMS) (Thane)
🏢 Progenesis Ivf
📍 Thane