Key Responsibilities

* Team Management & Leadership: Supervise, mentor, and motivate the telesales
team to meet or exceed sales and customer engagement targets consistently.
Conduct regular team meetings, training sessions, and performance reviews to
build capability and accountability. Foster a customer-centric and
high-performance culture within the team.
* Resource Allocation & Planning: Plan and allocate daily/weekly sales
activities, call volumes, and lead distribution among team members. Optimize
workforce scheduling to ensure coverage across peak hours and campaigns. Track
productivity and reallocate resources dynamically to maximize results.
* Sales Operations & Customer Engagement: Oversee outbound calling
activities, including lead generation, cold calling, needs assessment, and
appointment setting. Support team members in overcoming objections, improving
conversion ratios, and maintaining high customer satisfaction. Ensure adherence
to dealership sales processes and compliance standards.
* CRM & Cloud Telephony Management: Administer and monitor Salesforce CRM to




track leads, opportunities, follow-ups, and conversions. Oversee the use of
cloud telephony systems to ensure efficient call handling, tracking, and
reporting. Collaborate with IT/operations teams to resolve system issues and
implement enhancements.
* Hiring & Capability Development: Assist in hiring, onboarding, and training
current telesales executives. Build succession plans and career paths for team
members. Develop skill enhancement programs on product knowledge, sales
techniques, and customer handling.
* Reporting & Insights: Prepare and present daily, weekly, and monthly
performance reports to management. Provide actionable insights on lead quality,
call efficiency, customer trends, and sales pipeline health. Recommend
strategies to improve conversion, reduce drop-offs, and enhance customer
experience.

Ideal Candidate:

* 5–8 years of telesales experience with at least 2–3 years in a
supervi

📌 Assistant Manager Customer Care (Bengaluru)
🏢 Customer Care
📍 Bengaluru