Description
Position Summary:
The Director, Tax Services is responsible for leading end-to-end tax operations across Forward, Reverse, and Commercial Tax portfolios. This role oversees tax monitoring, disbursement, delinquency management, vendor performance, operational controls, service delivery, and process improvement to ensure taxes are handled timely, accurately, and in compliance with company, investor, client, and regulatory requirements.
The position will partner closely with internal business units, offshore/onshore teams, vendors, Compliance, Technology, Client Relations, and senior leadership to strengthen controls, improve borrower/client experience, support commercial servicing growth, and drive scalable operating practices across all tax functions.
Job Functions and Responsibilities:
- Lead daily operations for Forward, Reverse, and Commercial Tax, including tax monitoring, payment/disbursement activity, delinquency review, exception handling, escalations, and tax-related research.
- Build, lead, and manage a high-performing team of tax services professionals




- Ensure timely and accurate payment of real estate taxes across the portfolio
- Drive operational execution aligned with internal KPI standards for tax processes and workflows
- Provide oversight to ensure vendors deliver timely, accurate, and skilled services to internal and external stakeholders
- Develop and implement controls to track vendor performance, report activity, and resolve deficiencies
- Manage departmental operations in line with staffing models and financial budget targets
- Oversee recovery of corporate advances through claims processing
- Improve customer satisfaction by achieving Net Promoter Score (NPS) targets
- Identify and implement opportunities to enhance and simplify the customer experience
- Proactively prevent customer complaints and ensure timely resolution of escalations
- Prepare and present monthly business reviews
- Collaborate with compliance teams to suppor

📌 Director, Tax Services (Bengaluru)
🏢 Onity
📍 Bengaluru