Roles & Responsibilities:

• Manage end-to-end B2B order processing, dispatch coordination, and timely order fulfillment.

• Monitor marketplace operations across platforms such as Blinkit, Zepto, Amazon, Tata 1mg, and others while

ensuring SLA compliance.

• Coordinate with logistics partners for pickups, deliveries, appointment scheduling, and issue resolution.

• Track and manage RTO, RTV, returns, pending putaway cases, and other operational exceptions.

• Prepare and maintain operational MIS reports, identify process gaps, and support continuous improvements.

• Collaborate with internal teams and external stakeholders to ensure smooth day-to-day operations and

timely escalations.

Ideal Candidate

1Strong E-commerce / D2C Supply Chain / Marketplace Operations profiles

2Mandatory (Experience 1) – Must have minimum 1+ years of experience in E-commerce B2B Operations, Marketplace Operations, Supply Chain Operations, or D2C Operations.

📌 Marketplace Operations Executive (Gurugram)
🏢 CGvak Software Exports
📍 Gurugram