Job Description

We are looking for a highly skilled Senior Analyst – Order Management to join our agile team. In this role, you will be responsible for ensuring accurate and efficient order processing and contract management while collaborating with cross-functional teams to support business operations. In addition, you will get an opportunity to work on various transformation projects focused on process simplification, enhancement and automation.

Key Responsibilities

- Process and manage customer orders by drafting contracts, ensuring accuracy and compliance with company policies.
- Work closely with Sales, Finance, and other Internal teams to resolve order-related issues and improve workflows.
- Maintain meticulous attention to contract details, ensuring alignment with billing policies.
- Analyze order management processes and recommend improvements to enhance efficiency.
- Assist in revenue recognition processes and support audit requirements.
- Provide excellent customer service by addressing inquiries and resolving discrepancies efficiently.
- Utilize Microsoft Excel, Google Suite, SAP, and other tools for reporting, data analysis, and process optimization.

📌 Senior Analyst - Order Management (Chennai)
🏢 FreshWorks
📍 Chennai