Team Manager- Customer Services Operations (Bengaluru)

Team Manager- Customer Services Operations (Bengaluru)

16 Aug
|
NSM Services
|
Bengaluru

16 Aug

NSM Services

Bengaluru

At Rocket India, we’re looking for a dynamic, detail-oriented Business Solutions & Reporting Professional to design, develop, and maintain technology-driven business solutions that improve productivity, automate workflows, and deliver actionable business insights. In this individual contributor role, you’ll partner with cross-functional stakeholders to understand business needs, build scalable solutions, and enable faster, smarter decision-making across the organization.

About the Role
- Design, build, and maintain custom business applications using Microsoft PowerApps to support operational workflows and productivity improvements.
- Automate business processes using Power Automate, integrating workflows with SharePoint, SQL, and other enterprise data sources.
- Develop interactive dashboards, operational reports, and business intelligence solutions using Power BI.
- Create, enhance, and maintain SSRS reports that support strategic, operational, and performance reporting needs.
- Write, troubleshoot, and optimize SQL queries for data extraction, transformation, reporting,



and validation.
- Support relational database and data warehouse activities to ensure reporting logic is accurate, consistent, and aligned with business requirements.
- Customize SharePoint sites, lists, libraries, and document management solutions to enable collaboration and workflow efficiency.
- Develop VBA scripts to automate repetitive tasks across Microsoft Excel, Word, and PowerPoint.
- Create impactful, stakeholder-ready PowerPoint presentations that translate insights, trends, and recommendations into clear business narratives.
- Collaborate with business partners to identify automation opportunities, reduce manual effort, improve processes, and deliver scalable technical solutions.
- Use independent judgment, analytical thinking, and creativity to solve wide-ranging business challenges in a collaborative team environment.

About You
Minimum Qualifications
- Graduate in any discipline; a techni

📌 Team Manager- Customer Services Operations (Bengaluru)
🏢 NSM Services
📍 Bengaluru

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