About this role:
Wells Fargo is seeking a Associate Fraud & Claims Operations Representative .

In this role, you will:
- Support and capture all pertinent information from customers about their claims
- Conduct research and provide updates on status of new and existing claims
- Identify opportunities to improve customer experience after thorough research of complex account activity, and take appropriate actions to handle the claim
- Perform routine customer support tasks by maintaining balance between exceptional customer service and solid investigative research while answering incoming calls in a call center environment
- Receive direction from team lead and escalate questions and issues to more experienced roles
- Interact with colleagues on basic day-to-day issues, and network with supporting functional areas to create a seamless experience for the customers

Required Qualifications:
- 6+ months of customer service support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education





Essential Qualification & Skills

• Excellent research, analytical and problem-solving skills with strong attention to detail
• Strong verbal & written communication, interpersonal, and collaboration skills
• Proven ability to learn and apply current information
• Able to multi-task to accomplish tasks effectively.
• Able to interpret the documents or the requests received.
• Excellent data entry skills
• Strong verbal & written communication skills
• Analytic skill
• Good Math and accounts skills
• Ability to work quickly & accurately while maintaining acceptable standards of workmanship
• Quick learner with the ability to retain high volume of information
• Ability to recognize and escalate any discrepancies identified or noticed while processing.
• Strong Ability to apply regulatory and VISA rules to the claim decision
• Good knowledge of MS office Tools and logical thinking

Desired Skills

• Highly m

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