Job Purpose
To ensure seamless end-to-end transaction processing with high accuracy, superior customer experience, regulatory compliance, and effective stakeholder management. The role is responsible for maintaining operational efficiency, managing audits and inspections, driving process improvements and automation, and supporting team development initiatives.
Key Responsibilities
1. Transaction Processing & Operational Excellence
- Ensure end-to-end transaction processing within defined Turn Around Time (TAT) benchmarks.
- Maintain high accuracy standards while processing all types of transactions related to Group Credit Life.
- Adhere to regulatory guidelines, internal policies, and operational procedures.
- Monitor productivity metrics and ensure achievement of operational targets through CRM tools and monthly reporting.
- Identify operational gaps and implement corrective actions to improve service delivery.

2. Stakeholder & Customer Management
- Deliver superior customer experience through timely and effective resolution of customer queries and complaints.




- Ensure all customer queries and complaints are addressed within defined timelines.
- Collaborate closely with Sales, SFT, and internal stakeholders to drive smooth coordination and customer satisfaction.
- Conduct regular stakeholder meetings for end-to-end coordination and issue resolution.
- Build and maintain solid relationships with internal and external stakeholders.

3. MIS Reporting & Service Delivery
- Prepare and submit accurate MIS reports within stipulated timelines.
- Develop and maintain standardized reporting mechanisms and dashboards.
- Analyze operational data and provide actionable insights for business improvement.
- Ensure all customer communications and responses are delivered within service standards.
- Track service metrics and continuously improve operational performance.

4. Compliance, Audit & Process Automation
- Ensure adherence to compliance requirements across all operational

📌 TM-Mgr-GO Central-Thane (Anand Nagar)
🏢 Financial services
📍 Anand Nagar