About the Role
The Salesforce Administrator owns and optimizes our Salesforce platform — a mature, heavily automated workplace spanning Sales Cloud and Service Cloud. You will manage significant custom configuration, a body of existing legacy automation, and numerous critical integrations (NetSuite, marketing automation, e-signature, telephony, and more).
This is a hands-on role for a skilled administrator who can configure declaratively, keep our integration ecosystem healthy, and translate cross-functional business needs into reliable, scalable solutions. We actively manage and extend this org using AI-assisted tooling (including Claude Code), so we are especially interested in someone who already leverages AI to streamline administration or is genuinely driven to work in an AI-forward setup.
Key Responsibilities
System Administration & Security
- Serve as the primary system administrator for Sales Cloud and Service Cloud.
- Manage user lifecycle, roles, profiles, permission sets, field-level security, and sharing rules.
- Support end users with troubleshooting, training,



and documentation to drive adoption across departments.

Automation & Process Modernization
- Design, build, and maintain complex declarative automation using Salesforce Flow (record-triggered, screen, scheduled, and HTTP callout flows).
- Audit, rationalize, and retire legacy Workflow Rules and Process Builders into clean, maintainable Flows.
- Administer Service Cloud processes, including Case assignment rules, queue management, and automated offboarding cases tied to client cancellations.

Integrations & Ecosystem Management
- Own and maintain integrations across connected platforms, including NetSuite (via Celigo / integrator.io), GoHighLevel, PDF Butler (e-signature/doc-gen), Dialpad, Apollo, HubSpot (sunset phase), and Outlook/Teams sync.
- Configure and support custom API- and webhook-based integrations to ensure uninterrupted data flow across systems.

Deployments, Data Hygiene & Analyt

📌 Senior Salesforce Admin (India)
🏢 Snapscale
📍 India