Job Role : Customer Care Executive (Sales) - Air Ticketing - Travel

Timings: 7.30 PM to 5.30 AM IST

Job Summary:

We are looking for a Customer Care Executive with strong sales acumen to join our team. In this dual-role, you will handle flight inquiries, assist with reservations, resolve travel-related concerns, and actively convert leads into confirmed bookings. This is a customer-facing position that requires both service orientation and a target-driven approach to maximize revenue per interaction.

Key Responsibilities:

Customer Service (Airline Support):
- Handle inbound calls, chats, and emails related to flight bookings, reschedules, cancellations, baggage, and special assistance.
- Assist customers in navigating airline fare rules, seat selection, travel guidelines & policies.
- Coordinate with airline partners and internal ticketing teams to resolve complex cases and ensure seamless travel support.
- Guide customers on account registration and self-service tools to enhance digital engagement.

Sales & Upselling (Airline Focus):




- Convert customer inquiries into ticketed sales, including domestic and international sectors.
- Upsell value-added services such as travel insurance, seat upgrades, baggage add-ons, lounge access, and priority check-in.
- Promote partner airlines, versatile fare options, and limited-time offers to drive conversions.
- Actively pitch “token of service” (gratuity/tips) and collect positive feedback via platforms like Trustpilot, BBB, etc.

Process & CRM Management:
- Maintain accurate records of each customer interaction, transaction, and resolution in CRM.
- Ensure compliance with airline policies, data protection standards, and internal quality benchmarks.
- Monitor personal KPIs such as sales targets, average handling time (AHT), and call quality.

Required Skills & Experience:
- 2+ years of experience in an airline, travel agency, or OTA (e.g., MakeMyTrip, Expedia, Yatra) with a proven track record in sales and customer service.

📌 International Voice Process Executive (Hyderabad)
🏢 TETRAHED
📍 Hyderabad