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Our people at JLL are shaping the future of real estate for a better world by combining world-class services, advisory, and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers, and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades, or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Job Summary The Workplace Ambassador is responsible for delivering exceptional client experience every day through enhanced engagement, proactive communication, and high touch service within a select portfolio of properties. The Ambassador will be expected to increase the level of engagement and partnership between JLL, service partners, and our clients to provide superior service delivery while enhancing their individual personal and professional skills. This client-facing role provides the opportunity to combine your passion for service, brilliant people skills, and enthusiasm for creating a hospitality-focused workplace environment.

Job Responsibilities

- Serve as an onsite Experience Services contact for client employee inquiries, issues, troubleshooting, and feedback related to the services within the workplace, with the primary goal of positively impacting the care and comfort of client employees and guests.
- Recognize opportunities in the workplace experience and create programming to reduce friction for client's employees.
- Be the subject matter expert of the workplace, putting colleagues and their visitors at the heart of what you do.
- Support colleagues to ensure they have an exceptional customer experience from pre-arrival, on arrival, and departure.
- Facilitate engagement with other work support functions (IT/AV, etc.) to be a single point of contact for colleagues.
- Ensure Experience/Ambassador Services are executed in a manner consistent with the SLAs, standard processes, professional brand image, and compliant with applicable local laws, rules, and regulations.
- Conduct daily floor walks, proactively engaging with client colleagues looking for opportunities to help and reinforce the right work behaviors. Log observations and any work orders via the app.
- Brief leadership on key local developments and seize opportunities to play a role in the execution of the client workplace strategy.
- Deliver building induction/refresher training to all colleagues to ensure they get the most of the workplace during their visit. An excellent opportunity to get to know them and for them to get to know you!
- Engage with business change champions on new projects/business demands, changes, and any up-and-coming projects.
- Conduct floor walks, checking on utilization of desks and meeting rooms, ensuring they are being used in the spirit of Future of Work, and challenge and educate with the support of business workplace champions where necessary.




- Understand your customer's individual and business needs with regard to their work activity: collaboration spaces, "me" work.
- Support data collection, analysis, and reporting to ensure alignment with the clients' goals and objectives.
- Achieve and exceed goals including performance goals, team goals, and client's goals and objectives.
- Carry culture card as a tangible representation of values, standards, and principles to ensure memorable experiences.
- Strive to continually improve Experience Service performance.

Ensuring Exceptional Service

- Work collaboratively within the account team in the integrated delivery of Experience Services across all workstreams.
- Understand the role and the business profiles within your workplace, how do they work?

What do they need and how can you better support them?

- Be the communication bridge between colleagues, businesses, and the local and regional Corporate Services teams (FM/Workplace).
- Through building your network of stakeholders, capture and record feedback. Communicate positive behaviors to demonstrate to others.
- Build meaningful lasting relationships with client employees and guests for intuitive service delivery, anticipating needs or concerns to exceed client expectations.
- Be visibly engaged and well known in the workplace.
- Conduct routine walkthroughs and assessments of the workspace and soft services delivery to ensure compliance with service level agreements, policies and regulations, and performance metrics to provide flawless execution and stable service delivery for the client.
- Receive and respond to all requests or issues within a specific period of time, including a personal follow-up to client employees to ensure timely responses to questions/requests.
- Partner with soft services providers to establish and continually reinforce the expectation of service excellence to create value for the client (food services, mailroom, etc.).
- Assist with client events and catering as needed to ensure flawless delivery.
- Serve as training center concierge for internal/external events.
- Assist with third-party vendor relationships and service partners to provide maximum service delivery.
- Engage in a culture of continuous improvement and innovation by leveraging business intelligence, adopting, and participating in the development of best practices, new tools, process re-engineering, and other ideas that provide service delivery efficiencies.
- Identify potential risks and escalate, as appropriate, to ensure no privacy breach, security incident, or disruption to client's operations occurs.
- Provide operational excellence through administrative support as well as work order management.




- Perform additional job duties as requested.

Qualifications

- Bachelor's degree or equivalent.
- 2-4 years minimum prior relevant experience in hospitality, facility/property management, building operations, and/or knowledge of commercial real estate, preferred.
- Exceptional customer service skills and professionalism with a passion for hospitality.
- Highly collaborative with strong interpersonal skills and track record of excellent internal and external customer service.
- Excellent verbal and written communication skills with the ability to communicate professionally.
- Excellent organizational skills and process management.
- Ability to work independently - strong prioritization and time management skills.
- Ability to work with diverse teams - lead by example; respectful, cooperative, accountable.
- Ability to manage multiple priorities and deliver results in a fast-paced environment.
- Ability to quickly adapt to new devices, technology, and applications.
- Proficient in Microsoft Office Suite (Teams, Excel, PowerPoint, Word, OneNote, Outlook).

Location: On-site - Pune, MH

Scheduled Weekly Hours: 48

If this resonates with you, we encourage you to apply even if you don't meet all of the requirements. We're interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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For additional details please see our career site pages for each country.

Jones Lang LaSalle ("JLL") is an Equal Chance Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may email us at [email protected]. This email is only to request an accommodation.

Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

Locations On-site

📌 Workplace Ambassador (India)
🏢 JLL
📍 India