General Manager- Quality at iEnergizer Noida Sec 60

Role: GM Quality

LOB: Domestic

Department: Quality & Training

Working Days: 5.5 Days from Office (NO Hybrid/ NO Remote/ NO WFH)

IMPORTANT REQUIREMENTS: -

1. At least 2 years as Sr. Manager Quality / 1+ Year as AGM/ DGM/ GM /Head Quality on Papers.

2. Applicants should be from Core BPO Industry and working in Quality Domain (Customer Service: Inbound/ Outbound)

JD-

• Minimum 10 years of experience in the BPO industry preferably domestic business.

• At least 6 years in Quality leadership roles, handling multiple client programs FTE span of 500+

• Prior experience in managing both inbound voice and non-voice (email/chat) processes Tech support experience would be a plus.

• Proficient in Excel & PowerPoint.





• Excellent verbal and written communication skills must be comfortable presenting in high level client meetings & discussions.

• Must have led process transitions / ramp-ups & quality framework setup this is essential for our recent site setup.

• Certifications such as Six Sigma (Green/Black Belt), COPC or Train-the-Trainer (TTT) at least 1 such certification is a must.

• Knowledge of compliance frameworks (ISO, COPC, or similar) would be a plus.

• Experience in managing T&Q; during high ramp-up phases would be needed.

📌 General Manager- Quality at iEnergizer (Noida)
🏢 iEnergizer
📍 Noida