HIRING | BROADBAND OPERATIONS DOMAIN SME ?

Location: Bangalore

Experience: 10–12 Years

Budget: Up to ₹22 LPA

Work Mode: Work From Office – 5 Days a Week

About the Role

We are looking for an experienced Broadband Operations Domain SME to provide domain leadership for AI-driven transformation programs focused on broadband service operations and customer experience.

Requirements
Key Skills & Requirements

â Broadband Access Networks – FTTH/FTTx, GPON/XGS-PON

â Wi-Fi & Home Network Operations

â CPE Lifecycle Management

â Broadband Fault Management & Troubleshooting

â Service Assurance Platforms

â NOC Processes & Customer Support Workflows

â OLT, ONT/ONU, BRAS/BNG, DHCP, DNS & AAA

â Subscriber Provisioning & Activation

â SNMP Traps, Syslog, NetFlow/IPFIX & Device Telemetry

â Network Monitoring, Alarm Management & Performance Metrics

â Broadband KPIs – MTTR, FCR, Repeat Fault Rates & Device Health





â OSS & Operational Support Systems

â TR-069 & TR-369

â TD-181 Data Model

AI & Transformation Responsibilities

• Define and validate broadband operational workflows and AI use cases

• Identify opportunities for AI, automation, and analytics-driven optimization

• Support AI use cases based on CPE and Broadband Network Telemetry

• Collaborate with Solution Architects, Data Scientists, AI Engineers, and Operations Teams

• Validate operational data, telemetry, KPIs, and customer experience metrics

• Convert troubleshooting procedures and SOPs into structured knowledge assets

• Support UAT, stakeholder workshops, requirement reviews, and operational sign-offs

• Define baseline KPIs and success metrics for transformation programs

📌 Broadband Operations Domain Sme (Bengaluru)
🏢 Vrinda International
📍 Bengaluru