? Why Exasol? Why Now?
At Exasol, we believe that speed is the key to turning data into impact. Our in-memory, massively parallel processing (MPP) database is one of the fastest analytics databases in the world, helping organizations transform complex data into actionable insights in seconds.
As Exasol continues to grow globally, strong internal IT support is essential to ensure our teams can collaborate, innovate, and deliver high-performance solutions to our customers. Our Chennai hub plays a vital role in our global operations, and we are expanding our IT capabilities to support this growth.
Joining Exasol now means becoming part of an international technology company where collaboration, innovation, and continuous improvement are part of everyday work.
? Overview
We are looking for a Service Desk Specialist to strengthen our global IT Service Desk team.
This role sits within 1st Level Support, but we are specifically looking for an experienced professional who can independently resolve complex technical issues, take ownership of critical incidents,



and actively contribute to service improvements and automation initiatives.
As a key member of our global IT organization, you will act as a Single Point of Contact (SPOC) for internal users worldwide, while also providing hands-on IT support for the Chennai office.
? Responsibilities
Provide advanced 1st Level IT support to internal users across multiple global locations, with primary in office and operational focus on the Chennai office
Act as Single Point of Contact (in rotation) for all incoming IT requests and incidents
Independently analyze and resolve complex technical issues across endpoints, operating systems, and client infrastructure
Manage and process incidents, service requests, and standard changes in accordance with ITIL practices
Take ownership of escalated or business-critical tickets within the Service Desk scope
Provide hands-on IT support and coordination for the Chennai hub
Perform technical onboard

📌 Service Desk Specialist – Chennai, India
🏢 Exasol
📍 Chennai