Hi,

We are currently hiring for Customer Service Associate - Voice.

Please find below the JD.

- To answer customers calls and solve customer queries/ complaints or grievances.
- To provide all necessary information asked by the customers.
- Maintain quality standard and ensure adherence to the quality parameters & ensure customer satisfaction.
- Identifies the need to escalate specific issues and follow through where necessary.
- Presents detailed information and responds to questions from Managers, clients, and Customers.

Person specification (competencies)

- Graduate with minimum 0-1 year of experience into any BPO calling process.
- Positive communication skills, both verbal and written.
- Hands on Computers and other internet applications.
- Detail oriented with strong organizational skills & ability to multi-task.

Work Timings - Between 8am to 8pm (Rotational 9 hours shift) Location-Andheri Chakala

6 days working

Please feel free to reach out for any doubts or concerns.

📌 Walk-in || Customer Service Executive (Mumbai)
🏢 Datamatics Business Solutions
📍 Mumbai