Were Hiring: VIP Support Lead (IT Support) | Bangalore

Precision Group is looking for a skilled VIP Support Lead to provide high-priority IT support to executive users and ensure seamless IT operations.

Location: Bangalore

Experience: 3+ Years

Employment Type: Full-time

Key Responsibilities:

- Provide dedicated, high-priority IT support to VIP / Executive users
- Troubleshoot and support End User Computing (EUC) devices
- Manage and support Video Conferencing systems (Teams, Zoom, WebEx, VC devices)
- Provide technical support for Apple ecosystem (MacBook, iMac, iPhone)
- Perform basic network troubleshooting and coordination
- Ensure timely issue resolution within SLA timelines
- Coordinate with internal teams and ensure smooth service delivery
- Lead and guide support team members when required

Requirements:

- Minimum 3+ years of experience in IT Support / VIP Support
- Strong hands-on experience with Apple devices & Mac OS
- Experience handling VIP / Executive stakeholders
- Good knowledge of Video Conferencing tools & meeting room setup




- Understanding of End User Computing (EUC) environment
- Basic networking knowledge (LAN, VPN, DNS)
- Strong communication skills (English & Hindi)
- Ability to handle high-pressure situations with professionalism

Good to Have:

- Experience with JAMF / Intune / MDM tools
- Prior experience in enterprise or global workplace
- Team handling / coordination experience

Must Have Skills

- Strong hands-on experience with Video Conferencing tools (Microsoft Teams, Zoom, WebEx)
- Experience in meeting room setup and support (AV devices, VC equipment, cameras, microphones)
- Ability to troubleshoot VC connectivity and audio/video issues
- Knowledge of conference room devices (Polycom, Logitech, Cisco, etc.)
- Experience in handling live meeting support for VIP / executive users

Interested candidates can share their resume at: [email protected] & responsibilities

📌 VIP Support Lead (IT Support) (Bengaluru)
🏢 Precision Group
📍 Bengaluru