Service Delivery Leader - HRO - Recruitment Operations
Ready to turn bold ideas into real-world impact?
At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies’ most complex challenges.
If you thrive in a fast-moving, innovation-driven setting, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment.
Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run.
Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises.
Get to know us at genpact.com and on LinkedIn, YouTube, X, and Facebook.
Job Description
Responsibilities:
Lead the delivery of talent acquisition across business verticals to meet organizational needs.
Develop sourcing strategies with a deep understanding of the BPO industry and local markets to attract top candidates.
Focus on optimizing channel mix to reduce cost per hire and ensure timely delivery to business units.
Provide market insights and intelligence on industry trends, competitors, and talent landscape.
Drive diversity in sourcing in alignment with global diversity initiatives.
Define and maintain recruitment guidelines, processes, metrics, and performance SLAs.
Manage and mitigate risks, ensuring process compliance, while addressing c
📌 Service Delivery Leader (Noida)
🏢 Genpact
📍 Noida