Job Description: Warehouse & Operations Manager

Department: Supply Chain & Operations
Location: Bangalore, Bidarahalli
Employment Type: Full-Time

Position Overview

The Warehouse & Operations Manager is responsible for overseeing end-to-end warehouse operations, inventory management, and fulfilment processes for Chumbak’s retail and ecommerce business. This role ensures operational efficiency, accuracy, and compliance with established standards while supporting business growth and customer satisfaction.

Key Responsibilities

Warehouse Operations
- Manage day-to-day warehouse activities including inbound, outbound, picking, packing, dispatch, storage, and returns.
- Ensure adherence to Standard Operating Procedures (SOPs) for all warehouse functions.
- Maintain warehouse infrastructure, safety protocols, and housekeeping standards.

Inventory Management
- Oversee inventory accuracy through regular cycle counts, audits, and reconciliations.
- Monitor stock movement, bring visibility to discrepancies, damages, and slow-moving inventory.




- Collaborate with merchandising and planning teams for demand forecasting and replenishment.

Order Fulfilment & Distribution
- Manage the fulfilment of ecommerce and store orders within defined turnaround times (TAT).
- Monitor order processing accuracy, packaging quality, and dispatch timelines.
- Ensure effective coordination with logistics partners for timely and cost-productive deliveries.

Logistics & Vendor Management
- Manage relationships with courier partners, 3PL providers, and transportation vendors.
- Plan and optimize logistics routes, freight costs, and delivery performance.
- Track RTO (Return to Origin), delivery exceptions, and manage resolution of logistics issues.

Process Improvement & Reporting
- Evaluate existing processes and implement improvements to enhance operational efficiency.
- Drive automation and support implementation of Warehouse Management Systems (WMS) and ERPs.
- Prepare and share periodic report

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