Role: Manager: Customer Service (Exports)
Location: Andheri
Qualifications: Any Graduate
Roles & Responsibilities
- Manage end-to-end export customer service operations and coordinate with customers, sales, operations, and finance teams for smooth shipment execution.
- Drive achievement of Gross Profit (GP) targets by ensuring correct commercial application and profitability on export shipments.
- Monitor shipment profitability and ensure accurate rates and commercial terms are applied before billing.
- Follow up on customer outstanding invoices as per credit terms and credit days to support timely receivables collection.
- Coordinate with customers and finance teams to resolve billing disputes and overdue payments.
- Ensure timely submission of invoices and supporting documents to customers to avoid collection delays.
- Maintain accurate customer master data, including customer codes, credit limits,



and credit days in internal systems.
- Build robust customer relationships to ensure high customer satisfaction, retention, and business growth within existing accounts.
- Maintain and manage all SLA documents, customer contracts, rate agreements, and agency agreements as per company requirements.
- Ensure adherence to company SOPs, internal controls, and compliance requirements, including IFC, internal audits, ESG, LICM, and risk management policies.
- Ensure timely submission of correct commercial details to operations for accurate invoicing and prevention of revenue leakage.
- Support audits and internal reviews by maintaining proper documentation and operational records.

📌 Manager Customer Service- Export (Navi Mumbai)
🏢 Sperton Global AS
📍 Navi Mumbai