Job Title: Customer Support Executive
Location: Mumbai, India

Company: Boston Consulting Group (BCG)

Employment Type: Full-Time

Experience: 1–3 years

About BCG:

Boston Consulting Group (BCG) partners with leaders in business and society to tackle their most significant challenges and capture their greatest opportunities. Our success depends on a spirit of deep collaboration and a global community of diverse individuals determined to make the world and each other better every day.

Role Overview:

We are looking for a proactive and service-oriented Customer Support Executive to join our Mumbai team. You will be the first point of contact for employees and internal stakeholders, helping to resolve their queries efficiently while ensuring an excellent support experience aligned with BCG's global standards.

Key Responsibilities:

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Handle incoming calls, emails, and chat queries from employees and internal teams.

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Provide prompt and effective resolution to service requests and incidents.

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Escalate unresolved issues to the appropriate teams with detailed context and documentation.





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Maintain and update support tickets within the internal CRM or helpdesk platform.

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Collaborate closely with IT, HR, and Operations teams to ensure seamless support.

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Follow defined processes and adhere to BCG’s data privacy and confidentiality standards.

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Identify recurring issues and provide suggestions for process improvement.

Requirements:

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Graduate in any discipline (Bachelor's degree preferred).

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1–3 years of experience in a customer support/helpdesk/operations role.

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Excellent communication skills in English (both written and spoken).

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Strong problem-solving ability with a focus on customer satisfaction.

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Proficient in using support tools like Zendesk, Freshdesk, Salesforce, or similar platforms.

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Familiarity with MS Office Suite and remote collaboration tools like MS Teams.

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High attention to detail, responsiveness, and ability to manage multiple tasks sim

📌 Customer Support Executive, BCG (Mumbai)
🏢 Boston Consulting Group
📍 Mumbai