Company Description MetaReach is a Bulk SMS and digital marketing agency focused on helping organizations elevate their outreach and brand visibility. The company specializes in targeted SMS campaigns designed to drive customer engagement and conversions. Through a strategic and data-informed approach, MetaReach ensures client messages stand out in a competitive digital landscape.

The team prioritizes impactful results, working closely with clients to amplify their brand presence and communication effectiveness.

Role Description The Technical Support Executive role at MetaReach is a full-time, on-site position based in Noida. This role involves providing technical and customer support for bulk SMS and digital marketing platforms, including handling configuration issues, campaign-related queries, and system accessibility concerns.

The Technical Support

Executive will diagnose and troubleshoot technical problems, guide users through solutions, and escalate complex issues when needed. Day-to-day responsibilities include responding to support tickets, calls, and chats; documenting issues and resolutions; coordinating with internal technical teams; and ensuring a positive, effective support experience for clients. The role also includes monitoring system performance,



identifying recurring problems, and suggesting improvements to enhance overall service quality.

Qualifications

- Candidates should possess strong Customer Support and Customer Service skills to manage client interactions professionally and effectively.
- Candidates should possess solid Technical Support and Troubleshooting skills to resolve platform, configuration, and campaign-related issues.
- Candidates should possess good Analytical Skills to interpret data, identify patterns, and propose practical solutions.
- Candidates should possess clear verbal and written communication skills, with the ability to explain technical concepts in simple terms.
- Candidates should possess familiarity with SMS gateways, digital marketing tools, or SaaS platforms; prior experience in a technical support or helpdesk role is preferred.
- Candidates should possess the ability to work on-site in Noida, manage multiple queries simultaneously, and maintain attention to detail under time constraints.
- A relevant diploma or degree in IT, Computer Science, Electronics, or a related field is beneficial; industry certifications in technical support or customer service are an advantage.

📌 Technical Support Executive (Noida)
🏢 MetaReach
📍 Noida