Job Title: Store Manager

Location: DB City Mall, Bhopal, Madhya Pradesh

Department: Retail / EBO

Industry: Consumer Durables / Small Domestic Appliances

Experience: 48 Years

Employment Type: Full-Time

Reporting To: Area / Regional Sales Manager

About the Role:

We are looking for an experienced and result-oriented Store Manager to manage our retail store at DB Mall, Bhopal.

The ideal candidate should have strong experience in the Consumer Durables / Consumer Electronics / Home Appliances / Retail industry and must have worked specifically as a Store Manager, handling the complete day-to-day operations, sales, team management, inventory and customer experience of a retail store.

The Store Manager will be responsible for driving store sales, achieving revenue targets, managing the store team, maintaining inventory accuracy and ensuring an excellent customer experience.

Key Responsibilities:

1. Sales & Business Performance

- Own and drive the overall sales performance of the store.
- Achieve monthly and annual sales targets as assigned.
- Drive conversions, average transaction value and product mix.
- Monitor daily sales performance and identify opportunities to improve business.
- Implement effective sales strategies to maximise store revenue.
- Drive upselling and cross-selling of products.

1. Store Operations

- Manage the complete day-to-day operations of the store.
- Ensure the store is opened and closed as per defined processes.
- Maintain high standards of store hygiene, presentation and discipline.
- Ensure adherence to company SOPs, policies and retail processes.
- Coordinate with HO / Area Sales Team for operational requirements.

1. Team Management

- Lead, manage and motivate the store sales team.
- Allocate daily responsibilities and monitor individual performance.




- Conduct regular performance reviews and provide coaching to team members.
- Ensure the team has adequate product knowledge and selling skills.
- Manage attendance, discipline and grooming standards of the store team.

1. Inventory Management

- Ensure accurate stock management and inventory control.
- Monitor stock availability, inward and outward movement and stock ageing.
- Conduct regular physical stock checks and ensure minimum stock discrepancies.
- Coordinate with the concerned teams for replenishment and stock requirements.
- Ensure proper handling and storage of products.

1. Customer Experience

- Ensure a premium and consistent customer experience at the store.
- Handle customer queries, complaints and escalations effectively.
- Ensure customers receive accurate product information and suitable recommendations.
- Build strong customer relationships and encourage repeat purchases.

1. Visual Merchandising & Store Presentation

- Ensure products are displayed as per company guidelines.
- Maintain attractive product displays and proper product visibility.
- Ensure pricing, promotional communication and POS materials are correctly displayed.
- Coordinate with the VM / Marketing team for campaigns and store activations.

1. MIS & Reporting

- Maintain and share daily/weekly/monthly sales reports.
- Track store KPIs and provide insights on business performance.
- Monitor sales, inventory, conversion and other relevant retail metrics.




- Ensure timely submission of all store-related reports and documentation.

Key Performance Indicators (KPIs)

- Achievement of monthly/annual store sales targets
- Store revenue growth
- Conversion rate
- Average Transaction Value (ATV)
- Product mix and upselling/cross-selling
- Inventory accuracy and stock availability
- Customer satisfaction
- Team productivity and performance
- Store compliance and operational excellence

Candidate Profile:

Mandatory Requirements:

- 3 to 8 years of overall experience in Consumer Durables / Consumer Electronics / Home Appliances / Retail.
- Must have worked specifically as a Store Manager / Store-in-Charge for a retail outlet.
- Strong experience in independently managing store sales and operations.
- Experience in managing a team of retail sales staff.
- Strong understanding of retail sales, inventory and store operations.
- Proven track record of achieving store-level sales targets.
- Excellent customer handling and communication skills.
- Solid leadership, ownership and problem-solving abilities.

Preferred Industry Background:

- Consumer Durables
- Home Appliances
- Consumer Electronics
- Small Domestic Appliances
- Mobile / IT Retail
- Premium Retail

Important: Candidates whose experience is primarily Field Sales / Territory Sales / Area Sales / ASM / Sales Executive and who have not independently managed a retail store will not be considered.

Education:

Graduate in any discipline preferred.

Key Competencies

- Store & Retail Operations
- Sales & Target Achievement
- Team Management
- Customer Relationship Management
- Inventory Management
- Product Knowledge
- Visual Merchandising
- MIS & Reporting
- Leadership & Ownership
- Communication & Negotiation Skills

📌 Store Manager (Bhopal)
🏢 Wonderchef
📍 Bhopal