Key Responsibilities
Handle customer enquiries through calls, WhatsApp, email, and other channels.
Maintain and update customer information and interactions in CRM.
Regularly follow up with leads and existing customers.
Coordinate with Sales, Operations, and other departments for timely resolution of customer requirements.
Track enquiries, follow-ups, complaints, and closures.
Prepare daily/weekly CRM and MIS reports.
Maintain accurate customer records and ensure timely data updates.
Identify customer concerns and coordinate for quick resolution.
Support customer retention and relationship-building activities.

Required Skills
2–5 years of experience in CRM / Customer Relationship
Excellent communication and interpersonal skills.
Positive follow-up and relationship management abilities.
Proficiency in MS Excel and CRM software.
Robust coordination and problem-solving skills.
Ability to manage multiple customers and follow-ups.




Positive English and Hindi communication; Gujarati will be an advantage.

Preferred Candidate
Experience handling customer databases and CRM systems.
Experience in Real Estate, Construction, Automobile, Retail, or Service industries will be an advantage.
Candidate should be organized, presentable, and customer-oriented.

Pay: ₹11,081.43 - ₹40,710.60 per month

Application Question(s)
Are you comfortable travelling to Thaltej on daily basis?
How many years of CRM/Customer Relationship experience do you have?
Which CRM software have you used?
Have you prepared CRM/MIS reports using MS Excel?
What is your current CTC and expected CTC?
What is your notice period / earliest joining date?

Work Location: In person

📌 Crm Executive Ahmedabad
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