Job Summary

We are looking for a Customer Relationship Manager to build and maintain robust relationships with customers, ensure customer satisfaction, handle queries and complaints, and support business growth through effective customer engagement and retention.

Key Responsibilities
Manage and maintain relationships with existing customers, dealers, and distributors.
Handle customer queries, complaints, and service requests promptly.
Coordinate with Sales, Operations, Accounts, and other departments to resolve customer issues.
Follow up with customers for orders, payments, services, and pending requirements.
Maintain accurate customer records, interaction details, and follow-up reports.
Monitor customer feedback and identify areas for service improvement.
Ensure timely resolution and closure of customer complaints.
Support customer retention, repeat business, and upselling prospects.




Prepare regular MIS and CRM reports for management.
Track customer satisfaction and maintain robust long-term relationships.
Identify customer requirements and communicate relevant products/services.

Requirements
Graduate in any discipline; MBA/PGDM in Marketing or related field will be an advantage.
Experience: 2–5 years in CRM, Customer Relationship, Sales Coordination, Customer Service, or a similar role.
Excellent communication and interpersonal skills.
Positive knowledge of MS Excel and CRM software.
Strong follow-up, problem-solving, and coordination skills.
Ability to handle multiple customers and tasks efficiently.
Languages: English, Hindi, and local language preferred.

Pay: ₹30,000.00 - ₹35,000.00 per month

Work Location: In person

📌 Customer Relationship Manager Nagpur (India)
🏢 Confidence Petroleum India
📍 India