Job Summary:

Min Exp : 2 Years .

We are looking for a Customer Care Executive to handle customer enquiries, complaints, service requests, follow-ups, and ensure timely resolution. The candidate should have valuable communication skills, patience, and the ability to coordinate effectively with Sales, Service, Dispatch, Stores, and other internal teams.

Key Responsibilities:
Handle customer calls, WhatsApp messages, and service enquiries.
Receive and register customer complaints in the CRM/system.
Understand customer issues clearly and provide the appropriate initial response.
Coordinate with the Service Team for technical/service-related issues.
Follow up with concerned teams until the complaint is completely resolved.
Maintain proper records of complaints, service requests, and customer interactions.




Communicate service status and expected resolution time to customers.
Make regular follow-up calls after service/installation.
Collect customer feedback and identify recurring issues.
Escalate unresolved or critical complaints to the Team Leader/Manager.
Coordinate with Sales, Dispatch, Stores, Accounts, and Service teams whenever required.
Ensure committed timelines are communicated and followed.
Maintain a skilled and positive relationship with customers.
Support customer retention and improve overall customer satisfaction.

Pay: ₹16,000.00 - ₹22,000.00 per month

Perks
Food provided
Provident Fund

Work Location: In person

📌 Customer Care Executive Malayalam Coimbatore
🏢 Nano Instruments
📍 Coimbatore