– Customer Support Executive

Company: Cogent E-Services Limited

Process: Non-Voice / Email Support

Location: Brookfield, Bangalore

Work Mode: Work from Office

Role: Customer Support Executive

Job Responsibilities
Handle customer queries and complaints through email support.
Provide accurate and skilled responses within the defined TAT.
Resolve customer issues and provide appropriate solutions.
Maintain proper records of customer interactions in the CRM/ticketing system.
Coordinate with internal teams for complex queries and escalations.
Follow process guidelines, quality standards and company policies.
Achieve assigned productivity, quality and customer satisfaction targets.

Eligibility
Qualification: Graduation mandatory.
Experience: Minimum 6 months of Non-Voice/Email Support experience.
Good written and verbal communication skills in English.




English + any one regional language preferred.
Basic computer knowledge and good typing skills.
Candidates should be comfortable working from the office.

Key Skills
Excellent email drafting and written communication.
Customer handling and problem-solving skills.
Basic knowledge of MS Office, email and CRM/ticketing tools.
Valuable attention to detail.
Ability to work in a target-driven environment.

Salary

Around ₹23,000 CTC / ₹22,500 take-home per month, based on the recent ATHER non-voice listing; compensation can vary by hiring drive and profile.

Perks: PF and other company benefits as applicable.

Immediate joiners are preferred.

Pay: ₹23,000.00 - ₹25,000.00 per month

Work Location: In person

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