Handle incoming and outgoing customer calls professionally.
Respond to customer inquiries regarding products, prices, orders, delivery status, and availability.
Follow up with customers regarding quotations, orders, payments, and deliveries.
Record customer complaints and coordinate with the concerned departments for resolution.
Provide accurate information about company products, specifications, and services.
Maintain regular communication with customers and ensure positive customer relationships.
Coordinate with Sales, Production, Dispatch, Logistics, and Accounts teams to resolve customer issues.
Update customer details, call records, orders, and follow-up information in the company system.
Inform customers about order status, production progress, and expected delivery dates.




Collect customer feedback and communicate suggestions or recurring issues to management.
Make follow-up calls to existing customers and support repeat business.
Prepare daily/weekly reports on calls, inquiries, complaints, follow-ups, and customer feedback.
Ensure customer complaints are resolved within the required timeframe.
Maintain professionalism, patience, and a customer-focused approach during all interactions.

Pay: ₹8,000.00 - ₹12,000.00 per month

Advantages
Cell phone reimbursement
Paid sick time

Work Location: In person

📌 Customer Service Executive Thiruvananthapuram (India)
🏢 JAKSMAR INDIA
📍 India