Role & responsibilities
Meeting & Greeting the guests as per the allocated duty.
Interaction with Guests and briefing as per the briefing sheet, if required.
Facilitate all activities involved in the arrival and departure transfer of guests.
Responsible for strictly following the prescribed procedures (Class by Sita) & making the guest comfortable & their experience memorable.
Responsible for welcoming & assisting guests in arrival & departure transfer.
Assist the guest at the time of check in & check out at the hotel.
Brief the guest about complete tour itinerary (If required).
Reconfirm the flight, hotel, vehicle & all other details before transfer.
Entering data in the system and maintaining records, as required.
Assist the client in all possible ways in consultation with the file handler and branch in-charge.
Provide clients' feedback to the operation teams.
Communicate with guide for reporting time etc.




Communicate with Transporter for reporting time etc.
If time permits handling the day to day Branch Operation Module to assist the Branch In-charge.
Market Intelligence. (Competitors Movements / Information and sharing the same with Branch In-charge)

Preferred candidate profile
The incumbent must have experience in Guest Assistance / Airport Co-ordination or Customer service in the service / hospitality industry.
Should have robust customer service orientation.
Should have proficient communication & PR skills.
All current joiners will be taken through the Class by Sita approach of service delivery and the procedures during Induction itself.
Applicants from local area will be preferred.
High energy and willingness to work on extended hours if need be.

📌 Customer Service Executive Jaipur
🏢 Travel Corporation India
📍 Jaipur